IT Support & Helpdesk

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About Course

Want to start your career in IT with practical, job-ready skills? This IT Support & Helpdesk course is designed to teach you how to troubleshoot technical issues, support users, and manage IT systems in real-world environments.

IT support professionals are the backbone of every organization, helping users solve hardware, software, and network issues efficiently. In this course, you will learn how to handle support tickets, use remote access tools, and provide professional IT assistance.

By the end of this course, you will be confident in handling common IT problems and ready for entry-level IT support roles.

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What Will You Learn?

  • Fundamentals of IT support
  • Troubleshooting hardware & software issues
  • Operating system basics (Windows/Linux)
  • Ticketing system handling
  • Remote access tools usage
  • Network troubleshooting basics
  • Customer support & communication skills
  • System maintenance & updates
  • Basic cybersecurity awareness
  • IT support best practices

Course Content

Introduction to IT Support

Hardware & Software Support

Ticketing Systems & Remote Support

Networking & Security Basics

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